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| Web Design, Web Development, Search Engine Optimization Company |
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Testimonial |
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Berthold Theelen Brokerage, Greece
It was a pleasure cooperating with the staff of OPAL in creating our new website. They came up with lots of creative ideas and were also able to convert our wishes into solid HTML. There was always prompt response in our dialog. We do recommend them to our friends and associates. |
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+91-94260 44342 |
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+91-94267 20808 |
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+31-614109171 |
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Help Desk |
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| Opal Infotech introduces online client support software for the companies who want to offer effective services to their client, dealers, distributors in terms of solving problem online, offering special prices introducing special scheme, publishing exclusive articles etc. |
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HelpDesk Features / Overview |
Using HelpDesk in your organization will make your user emails/support requests easy to track and manage; it allows staff members to be assigned to single or multiple departments saving time assigning user requests.
HelpDesk makes submitting tickets easy for users, by allowing two methods: |
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Direct Email Submission |
| Users can send email to your company which will be logged, assigned to a specific department and given a tracking number. You can setup multiple incoming email addresses allowing you to completely manage user communications. |
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Web Based Submission |
| Included in HelpDesk is a web based client area and submission form, where users can login and track/submit any support requests easily. |
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Client Area Features |
| The web based user area can optionally be used as a resource for users to submit and track help desk submissions and emails. An overview of the features: |
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Staff Area Features |
| An additional section of HelpDesk is the staff area, this is where you can allow staff members to login and respond to user requests: |
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Administration Area Features |
| The administration is where you can control all users/bills and the system setup. Some of the main features of the admin area are : |
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HelpDesk Frequently Asked Questions |
| This page will detail common questions and answers relating to the operation and abilities HelpDesk offers. This does not cover technical problems or questions, for those please visit our own Help Desk installation by going to the Support pages. |
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Relating to HelpDesk Features and Capabilities |
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How do end-users submit requests to HelpDesk?
Your clients/users can submit tickets using two available methods. They can send an email to your support address, e.g. support@yourcompany (if setup) or they can visit the logging form HelpDesk includes to submit a request over your internet or intranet site. |
Can I setup multiple email addresses/departments?
Yes, you could have incoming email setup for any number of email addresses, an example could be: sales@domain ------> Sales Department support@domain ----> Support Department You can setup HelpDesk to assign incoming emails to their appropriate departments as in the above example. |
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How many requests can HelpDesk handle?
On all of our available licenses, we do not limit the volume of tickets HelpDesk can handle, HelpDesk can potentially handle many thousands of records but this ultimately depends on the hardware you have available for utilization |
Can users send attachments with their emails or web based submissions?
Yes, your users can attach files (types and size limitations can be imposed) to tickets in their emails or via the web based logging form. |
Can staff be restricted to their own department(s)?
Yes, we recognize the need to limit your staff's access to a specific department or category and this can be achieved using the access permissions in the Administration. Staff can be permitted to view one department, multiple departments or have global roaming access. |
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| Opal Infotech – A Professional Web Design and SEO Company in India. |
| Opal Infotech is a professional web solution company in India offering web design, flash website design, search engine optimization (SEO), web marketing, web development services. The Company has clientele in more than
35 countries, also undertake outsourcing services for web design, internet marketing,
ecommerce website development and SEO. |
| Contact us for free quote. |
| Opal Infotech company website is dedicated to all the companies and individuals who wish to develop a stunning website for their prestigious local and global presence. Here, you will learn about web design, internet marketing, search engine optimization, search engine marketing, PPC advertising, web development, e-commerce website solution, content management system etc. We are proud to say that we are serving around 850 clients in more than 35 countries. We also have expertise and experience in handling web projects or SEO projects from remote. At present we have our local representatives in Europe and USA to provide prompt response and to co-ordinate in a better way. |
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| © Copyright 2009. All rights reserved by Opal Infotech. |
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